8teen — Privacy & Data Protection Policy
Your privacy is our priority. This document clearly explains how 8teen collects, uses, stores, and protects the personal information of users in Malaysia.
Effective date: 1 January 2026
Information We Collect
When you register and use the 8teen platform, we collect several categories of information to ensure the service runs smoothly and securely. This information is collected directly from you or automatically as you use our platform.
Account Information: Full name, email address, phone number, date of birth and password provided during registration. This information is used to verify your identity and manage your account.
Payment Information: Details relating to financial transactions in Malaysian Ringgit (MYR), including deposit and withdrawal methods, transaction reference numbers, and payment history records. We do not store full card numbers — all payment processing is handled through secure payment processors.
Device & Browser Information: Device type, operating system, browser type, IP address, screen resolution and language settings. This data helps us optimise your platform experience across all devices, including smartphones.
Usage Data: Pages visited, games played, session duration, clicks, and in-platform interactions. This information is used to improve the functionality and content of the 8teen platform over time.
How We Use Your Information
All information collected by 8teen is used solely for legitimate purposes directly related to delivering our services to users in Malaysia. We do not use your data for any purpose beyond what is stated here without your prior consent.
- Identity verification and account security — ensuring only the rightful account owner can gain access.
- Financial transaction processing in MYR — managing deposits, withdrawals, and financial records accurately.
- User experience improvement — tailoring the platform display to suit user habits and preferences.
- Service communications — sending important notices related to your account, security, or policy changes.
- Legal compliance — meeting applicable Malaysian legal requirements, including financial reporting and identity verification obligations.
- Fraud prevention — detecting and investigating suspicious activity to protect all users on the platform.
8teen will not sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent.
Cookies & Usage Tracking
The 8teen platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser when you visit our platform.
Essential Cookies: Required for core platform functions such as login authentication, session storage and security settings. These cookies cannot be disabled as they are essential to the platform's operation.
Analytics Cookies: Helps us understand how users interact with the platform — which pages are visited most, how long sessions last, and where technical errors occur. This data is collected in aggregate and does not identify individuals personally.
Preference Cookies: Used to remember user preferences such as language, display settings, and auto-login. You may choose to disable these cookies through your browser settings, though some platform features may be affected.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies will prevent you from using key features of the 8teen platform properly.
Data Storage, Security & Third-Party Sharing
Storage & Security
All 8teen user data is stored on servers protected with industry-standard SSL encryption. Database access is restricted to authorised personnel only, and all access is logged for security audit purposes. We retain your data for as long as your account remains active or as required to fulfil our legal obligations.
When an account is closed at the user's request, personal data will be deleted or anonymised within a reasonable timeframe, unless there is a legal requirement to retain it for longer. Financial transaction records may be kept for an extended period in accordance with financial reporting requirements under Malaysian law.
Third-Party Sharing
8teen does not sell or share your personal data with third parties for commercial purposes. However, in limited circumstances, we may share information with the following parties:
- Approved payment processors — to securely process deposit and withdrawal transactions in MYR.
- Legal authorities — where required by Malaysian law or a valid court order.
- Technical service providers — who assist in platform operations under strict confidentiality agreements.
All data sharing with third parties is subject to data protection agreements that ensure your information is handled to the same standards we uphold.
User Rights, Policy Changes & Contact Us
Your Rights as a User
As a user of the 8teen platform in Malaysia, you have the following rights regarding your personal data:
- Access Rights — You have the right to request a copy of the personal data we hold about you at any time.
- Right to Rectification — If any of your personal information is inaccurate or out of date, you may request that we update it.
- Right to Erasure — You may request the deletion of your personal data, subject to applicable legal obligations and minimum retention requirements.
- Right to Withdraw Consent — You may withdraw consent for marketing communications at any time through your account settings.
Privacy Policy Updates
8teen reserves the right to update this Privacy Policy at any time to reflect changes in service practices, legal requirements, or technology. Users will be notified of any material changes via their registered email or an in-platform notice before the changes take effect. Continued use of the platform after such notice constitutes acceptance of the updated policy.
Contact Our Team
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please reach out to the 8teen support team via email at [email protected]. We will endeavour to respond to all enquiries within a reasonable timeframe. For more information about our platform, you may also visit the FAQ us.
Your Data Is Safe With Us
Sign up with 8teen and enjoy a Malaysia entertainment platform that puts your security and privacy first. All in Bahasa Melayu, all in MYR.